Licensed, present, and accounted for.
Tendd confirms every guard is licensed for the job before they are deployed, logs timestamped patrols and incidents through the shift, and sends the client a coverage report that proves the post was covered. Presence you can prove, and a licence check you never skip.
Was anyone actually on post?
A client disputes that a guard was there, or queries the hours on the invoice, and you have nothing solid to show them. Or an incident happens overnight and there is no clean log of who was where and when. And the one that keeps you up: a guard deployed on a licence that had lapsed or was the wrong class, which is not a paperwork slip, it is a serious legal exposure. Your whole product is presence and accountability. Without proof of either, the contract and the licence are both at risk.
The licence check that never gets skipped
Before a guard is assigned to a shift, Tendd confirms they hold what the post requires, and blocks the deployment if anything is missing, expired, or the wrong class:
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The state-issued security licence.
The correct class for the work — guarding or crowd control — confirmed before deployment.
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Your operator or master licence.
Surfaced to the client in the report they receive, because clients are increasingly asking for it.
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First aid currency.
Checked against the post requirements before the guard is assigned.
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Responsible service of alcohol.
Verified where a licensed venue is involved.
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Site induction for that venue or site.
Confirmed before the guard arrives, not after the gate.
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Work rights and visa.
Held alongside the guard's other credentials and checked on every assignment.
Deploying an unlicensed or wrong-class guard is the scenario you can never afford. Tendd makes that check automatic, and warns you before a licence lapses rather than after.
What the guard captures
On their phone, through the shift, the guard:
- Checks in at post
- Walks patrol checkpoints that timestamp as they go, optionally geo-tagged
- Logs any incident with photos
- Records hourly or shift logs
- Signs off at the end of the shift
It builds a coverage record the client can actually see: the post was covered, the patrols happened, and anything that occurred was logged when it occurred.
Presence, proven
Your client receives a clean report: the post, the client, the shift times, the guard, the licence class confirmed, the patrol checkpoints with timestamps, the incident log, and the sign-off. When a client questions whether the post was covered or challenges the invoice, the timestamps settle it. When an incident is reviewed, the record is already there. See client reports.
Licensing and labour hire are both tightening
Security is licence-gated by nature, and it is also one of the sectors most affected as Australia's labour hire licensing schemes expand, with Victoria, Queensland, South Australia and the ACT requiring a provider licence and a national framework under consultation. Clients who engage a non-compliant provider now carry risk too, so they are asking for proof of your licences and your guards' classes. Tendd keeps that proof ready to show. Read the labour hire licensing guide.
Can Tendd stop a guard being deployed on an expired or wrong-class licence?
Yes. You set what each post requires, and Tendd blocks a deployment when the guard's licence is missing, expired, or the wrong class, with a clear reason and an override path, and warns you before a licence lapses.
How does it prove a guard was on post?
The guard checks in at post and walks timestamped patrol checkpoints, optionally geo-tagged, through the shift. It becomes a coverage report sent to the client, so presence and patrols are on the record.
Can guards log incidents?
Yes. A guard records any incident with photos and a timestamp during the shift, so the log exists when it occurred, not reconstructed afterward.
Will it show my master or operator licence to the client?
Yes. Your operator licence and the guard's class are surfaced in the report the client receives, which is what clients are increasingly asking for.
Does Tendd handle payroll?
No. It records shift times and exports hours to a CSV, then stays out of pay, awards and tax, so it works alongside your existing systems.
See it on your next shift
Run a pilot across a handful of real shifts and look at the coverage reports your clients would receive. No long commitment.
Start a pilot