Airbnb & short-stay
Guest-ready, and you can prove it.
Tendd helps short-stay and Airbnb turnover crews hit every changeover on time, capture timestamped proof of a spotless property, and send the host a branded report. So a 3pm check-in is ready, and a damage dispute is settled before it starts.
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12 Harbour View Apt · Turnover
The 3pm check-in, and the dispute you can't win
An 11am checkout, a 3pm check-in, and four properties in the run. A guest arrives and complains the place wasn't clean. Or an owner blames your crew for a chip in the benchtop that was already there. Either way you have no proof of the state the property was left in, so you eat the refund, the bad review, and the host's trust. In short-stay, cleanliness is the most-reviewed thing about a stay and the difference between a Superhost and a churned client. The clean was probably fine. Not being able to prove it is what costs you the account.
Accountable access, every time
Short-stay cleaning is lighter on licensing than most fields, but heavier on trust, because your crews enter private homes and handle keys. Before you assign a cleaner to a property, Tendd checks they hold what you require, and stops the assignment if anything is missing or expired. See how compliance gating works.
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Verified identity and police check.
Crews enter guest homes and handle keys. Tendd confirms identity and police checks are current before allowing the assignment.
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Key and access accountability.
Who has access to which property is tracked, so hosts can feel confident about who enters their home.
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Public liability insurance.
Insurance currency confirmed before each assignment, so the host knows the crew working their property is covered.
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Working-with-children check where relevant.
Set this requirement per property, and Tendd ensures it is current before assigning.
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Work rights.
Work rights confirmed for every crew member, so the host and your business are protected.
What your cleaner captures
On their phone, fast enough not to slow the turnaround, your cleaner works through everything needed to prove the property is guest-ready. See the proof of service flow.
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Room-by-room turnover checklist.
A fixed checklist worked through on the phone, so nothing gets missed in the rush of a same-day turnaround.
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Before-and-after photos.
Captures the state of the property at arrival and completion, the most persuasive evidence when a guest disputes cleanliness.
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Linen and amenities confirmed.
Linen changed, beds made, amenities and consumables restocked, all confirmed on the checklist.
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Pre-existing damage flagged.
Any damage or maintenance issue is photographed and timestamped during the changeover, so it is on the record as pre-existing and never pinned on your crew.
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Guest items noted.
Anything left behind by a departing guest is logged, protecting everyone.
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"Ready for guest" timestamp.
The cleaner taps ready when the property is set. That timestamp proves the property was guest-ready and exactly when — the gold for tight same-day turnovers.
Proof that looks like hospitality
The host receives a branded report: the property, the turnover date, the cleaner, the ready time, the room-by-room ticks, before-and-after photos, and any damage flagged with a date. It looks hospitality-grade, because the host's trust is the whole product. See the client report.
Reviews and Superhost status ride on the turnover
In short-stay, the turnover crew is invisible to the guest until something is wrong. Proof that it was right — and exactly when — is what protects the host's rating, keeps the account, and gives your business the edge over operators who offer nothing but a verbal reassurance.
How does Tendd prove a turnover was done?
Your cleaner works a room-by-room checklist and captures before-and-after photos, then taps "ready for guest" with a timestamp. It all becomes a branded report sent to the host, so the clean, and the time it was ready, are on the record.
Can it protect us from damage disputes?
Yes. Cleaners flag any pre-existing damage with a timestamped photo during the turnover, so when a guest or owner raises it later, you have dated proof it was not caused by your crew.
Is it fast enough for same-day turnarounds?
Yes. The flow is built to be quick on a phone, so it captures proof without slowing the changeover, and the "ready for guest" timestamp is designed for tight checkout-to-check-in windows.
Who is this for, cleaning companies or property managers?
Both. Whether you run a turnover cleaning business or manage a portfolio of short-stay properties with your own crews, Tendd assigns, proves, and reports the same way.
Does Tendd handle payroll for my cleaners?
No. It records time on site and exports hours to a CSV, then stays out of pay and tax, so it works alongside whatever you already use.
See it on your next changeover
Run a pilot across a handful of real turnovers and look at the reports your hosts would receive. No long commitment.
Start a pilot