Disability support
Every visit, verified and documented.
Tendd confirms every support worker is properly screened before they attend, captures a clear record that each visit happened and the right support was delivered, and keeps it audit-ready, with consent and dignity built in. Trust you can evidence, for families and funders alike.
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Morning visit · J. Patterson
Proving the visit, and the screening
You need to show that a visit actually happened, that the right support was delivered, and that the worker who attended was properly screened — because funding, audits, and a family's trust all depend on that record. The hardest part is a screening or check quietly lapsing, which is not just a compliance gap but a serious breach when the people being supported are vulnerable. Reconstructing all of this from memory and paper, across many workers and many homes, is where it falls down.
Screening confirmed before the visit
Before a worker is assigned to a client, Tendd confirms they hold what the role requires, and blocks the assignment if anything is missing or expired. A lapsed screening can never be the thing you discover after the visit. Tendd makes the check automatic and warns you before anything lapses. See how compliance gating works.
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NDIS Worker Screening Check.
Confirmed current before every assignment. A lapsed screening can never be the thing you discover after the visit.
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National police check.
Currency tracked and verified before the worker is assigned to a client.
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Working-with-children check.
Where relevant to the role or the client, confirmed current before assignment.
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First aid and CPR.
Currency tracked and an expiry warning issued before it lapses, so you can book the refresher in time.
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Required vaccinations.
Vaccination requirements set per role or setting, confirmed before the worker attends.
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Manual handling and orientation modules.
Completion tracked per worker, so the record is there for any audit.
What the worker records
On their phone, with privacy and consent respected, the worker builds a clear and auditable record of who attended, when, and what support was delivered. See the proof of service flow.
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Check-in and check-out.
The worker checks in and out of the visit, with location confirmed where appropriate, giving a clear record of when the visit happened.
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Service or support checklist.
A checklist of the support to be delivered, worked through on the phone, so completeness is visible and not reconstructed later.
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Service notes.
The worker records service notes during the visit, building a clear and auditable record of what was delivered.
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Consented proof where appropriate.
Photos and documentation captured only where consented and appropriate, respecting the dignity of the person being supported.
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Incident report.
Any incident is recorded on site with the detail needed, so the record exists immediately rather than being reconstructed.
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Client or representative sign-off.
A sign-off from the participant or their representative closes the record and confirms the visit was delivered.
Clear, gentle, audit-ready
The record is clean and respectful: the participant or their representative, the date, the worker, screening confirmed, the visit times, the services delivered, and the sign-off. It is the document that answers a family's question, satisfies an audit, and evidences that funded support was actually provided — without anyone scrambling to reconstruct it. See the client report.
Trust is the whole job
In disability and aged-care support, documentation is not paperwork — it is how trust is kept and how funded care is shown to have happened. As the sector grows and oversight tightens, the providers who can evidence a screened worker and a delivered visit, clearly and respectfully, are the ones families and funders rely on. Tendd is built to carry that record, with consent and dignity at the centre.
Can Tendd stop a worker attending if a screening has lapsed?
Yes. You set what each role and client require, and Tendd blocks an assignment when a screening or check is missing or expired, with a clear reason, and warns you before anything lapses.
How does it prove a visit happened?
The worker checks in and out of the visit, with location confirmed where appropriate, and records the support delivered. It becomes an auditable record with a client or representative sign-off.
How does it handle privacy and consent?
Photos and documentation are captured only where appropriate and consented, and the record is designed to be respectful of the person being supported. Dignity is part of the design, not an afterthought.
Is it audit-ready for funders?
Yes. The record shows who attended, that they were screened, when the visit happened, and what was delivered, which is the evidence audits and funders look for.
Does Tendd do payroll or rostering?
No. It records visit times and exports hours to a CSV, and stays out of pay and tax, so it works alongside your existing rostering and payroll systems.
See it on real visits
Run a pilot across a handful of real visits and look at the records your families and funders would receive. No long commitment.
Start a pilot